A named person at Spanish Algarve Properties Ltd will deal with any complaint initially.
The complaint will be recorded with name of customer, method of complaint e.g. letter, telephone call, date complaint received and appropriate action taken. If the complaint is passed on to another person, it will be tracked to ensure prompt action.
If the complaint cannot be resolved within a reasonable period of time, an acknowledgement will be sent to the member giving the named contact and a copy of the complaints procedure.
We strive to ensure that the complainant will receive a substantive response within ten working days, or a holding reply explaining when a substantive response will be made. Subsequent correspondence will be responded to within the same deadlines. If you have a complaint please contact us in writing.